Help

How do I book?

Find the event on Find CPD events or follow the link the organiser sent you, choose a ticket and fill in the short form. You need a Sympozium account with a confirmed email address; it takes a minute to set up.

How do I pay, and is it safe?

Paid tickets are paid by card on Stripe's secure payment page. Your card details go to Stripe, never to us or the organiser. Your booking confirmation says who took the payment and shows the amount, date and reference.

Where is my ticket?

Your confirmation email has your reference and QR code, and every ticket is on My Tickets when you are signed in. Show the QR code, or give your reference or name, when you arrive.

Can I cancel, and will I get a refund?

Each organiser sets its own cancellation policy, shown on the event page and when you book. If the policy allows it, cancel from your ticket on My Tickets and any refund goes back to the card you paid with, usually within 5–10 business days. If you can't cancel online, contact the organiser. If an organiser cancels an event, you get a full refund.

Where is the programme?

Open the event page or your ticket and choose the programme. Signed in, you see the sessions for your own group, with times in the event's own time zone.

When do I get my CPD certificate?

If the event issues certificates, yours is ready after the event once you have been checked in and given any feedback the organiser asks for. We email it to you, and it is on My Tickets to download at any time.

Who do I contact?

For anything about the event itself (its content, dates, venue or a refund), contact the organiser: reply to your booking confirmation, or use the contact details on the event page. For your account or a problem with Sympozium, email admin@sympozium.co.uk.

Running an event?

See how it works and pricing, or email admin@sympozium.co.uk.